FAQ's

Unlock 20% off your first order by signing up to our email list here

All orders are shipped with the most economical option via USPS or UPS unless an expedited shipping method is selected and paid for at checkout.

Please allow 1-2 business days for orders to be processed.

We currently do not ship to locations outside the US. We apologize for any inconvenience.

Yes! You can purchase Alpyn Beauty Gift Cards using this link.

We’re so happy that you’re thinking of giving someone our wildcrafted skincare!

You can purchase electronic Alpyn Beauty gift cards here. These are digital e-gift cards that will be sent to your email address. They are available in denominations from $50 to $250. Please note we are unable to extend loyalty points for the purchase of a gift card at this time.

To send someone products, you can enter a different shipping address, enabling you to send Alpyn products to anyone in the United States or Canada. Alpyn’s packing slip does not include any pricing information.

Gift note and earth-friendly gift wrapping are planned and should be available soon.

Unfortunately at this time we are unable to extend loyalty points for the purchase of an Alpyn gift card.

Accounts on our website are optional, though recommended. Creating one will allow you to check order status, add and manage shipping addresses and view your order history. You can create an account anytime here. If you have already placed an order, use the same email address when creating your account.

If you need to reset your Alpyn password, you can do so here by clicking "Forgot Password". If you receive the message "No account found with that email" you likely checked out without having created an account.

Please note that since our limited-edition sets or bundles are already value priced, no promo code or coupon can be used with purchase. This includes the initial code you receive for joining our email or SMS list. Thanks for understanding!

Yes! Our Give $10 Get $10 offer enables you to tell friends about our clean, wildcrafted beauty.

For every friend who makes a purchase ($50 minimum) we'll send you a $10 savings code too.

To ensure your order gets to you as quickly as possible, our warehouse begins the steps to process your orders right away. Because of this, we’re unable to cancel or modify orders once they’ve been placed.

To return your online purchases visit our self serve portal at:https://alpyn.loopreturns.com.

We want you to be completely satisfied with your order from alpynbeauty.com. If you are not satisfied with your purchase we will happily accept returns. Please note the following conditions:

• Products must be lightly used and in their original packaging
• Returns must be received within 30 days of the purchase date
• A refund is credited back to the original form of payment
• Please allow 10-14 days to process a return
• Pre-paid labels are a $5 flat fee

To return your online purchases visit our self serve portal at https://alpyn.loopreturns.com.

Thank you for inquiring about this, we also think these are incredibly important matters: The answer to both is yes! All Alpyn products are vegan and free of animal-derived products as well as any animal testing.

All products are also fragrance-free. You can learn more about our commitment to clean beauty practices here.

All products in the ALPYN line are formulated without phenoxyethanol, parabens, formaldehydes, formaldehyde-releasing agents, phthalates, PEGs, sulfates (SLS & SLES), silicones, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclocarban, triclosan, synthetic dyes, and synthetic fragrance. Our products are also vegan, gluten-free, cruelty-free, and packaged in recyclable materials.

Because safety during pregnancy can vary from person to person, we recommend consulting your healthcare provider before introducing any new products while pregnant or breastfeeding. If you have specific ingredient concerns, reviewing the full ingredient list with your doctor is the best approach.

Full ingredient lists are available on each product page under “View Full List of Ingredients.”

Our products are all-natural and contain no chemicals. In addition, all products are fragrance-free and vegan.

Select ingredients are certified organic. Our Wildcrafted Actives are actually picked near our headquarters in Jackson Hole, WY. These plants grow naturally in the wild and are harvested naturally from the earth. We formulate without the use of chemical fertilizers, pesticides or other artificial agents.

Plus, the plants we use are not damaged, as we wildcraft them in a manner that allows them to flourish and replenish naturally. In our opinion, you can’t get more organic than that! You can learn more about our commitment to Clean Beauty practices here.

All of Alpyn products are scented solely by the natural ingredients we put into them. Even though they smell amazing, they’re fragrance-free and we do not use any artificial fragrance of any kind.

Great question! Any variation in scent is related to the nature of wildcrafting. Our Wildcrafted Actives are actually harvested near our headquarters in Jackson Hole, WY and then added to our product formulations. Due to our reliance on completely natural ingredients, it’s common for batches to vary from time to time. No two plants are exactly identical! 

Hopefully, the slight variation is a refreshing reminder that you’re supporting wild-harvesting techniques, which allow these powerful plants to thrive and grow after we gather the necessary leaves and blooms required for each hand-crafted formulation.

Of course! Alpyn products are designed for all genders, and many men on our team use the line daily with great results. Our formulas are also safe for all skin types – from sensitive to oily or dry. And of course, our entire collection is also suitable for adults of any age.

Thank you for this question – and for caring about this important step in the process.

The mica found in Alpyn products is sourced domestically (from the United States) and responsibly. In fact, we vet all of our suppliers and work to avoid questionable sources and practices so that our customers can purchase with peace of mind.

Alpyn products contain no parabens, phenoxyethanol or any other artificial preservative. The shelf-life of an opened product is 12 months. The shelf-life of an unopened product is 2-3 years.

We do advise customers to try to keep their Alpyn products at or around room temperature whenever possible. Since our products are all natural, a slight separation or change in color over time is normal and will not impact product efficacy.

Thank you for this question – and for caring about our environment. When finished, simply rinse out the container and recycle as you would any recyclable glass or plastic container.

For our hard-to-recycle caps, lids and pumps, we've partnered with Pact Collective. You can return these via a local Pact collection bin, or by mailing a minimum of 5 product components back to Pact.

Use this link to locate a collection bin or print a return label. Pact charges $5 per return to help cover expenses, but they'll send you a $10 Alpyn code after your returns have been received!

Our high-performance products are inspired by and named after alpenglow: the ethereal pink light which illuminates the mountaintops, forests and valleys where our ingredients naturally grow. You might have noticed that our products and packages feature this soft pink hue as a nod to the natural phenomenon that’s become our signature.

Wildcrafting is the practice of harvesting plants from their natural, or wild, habitat. When done sustainably and with respect, only the fruit, flowers or branches are carefully removed, and the living plant is left healthy and intact. Learn more about our wildcrafted ingredients here. 

As a brand born in the Grand Tetons of Jackson Hole, we’re proud to be FSC Certified to help protect our forests, and to use as little packaging as possible. The Forest Stewardship Council certification ensures that Alpyn’s paper and packaging come from responsibly managed forests that provide environmental, social and economic benefits.

Even our Wildcrafted Actives are picked responsibly and with care — the healthy plants are not damaged, allowing them to replenish naturally and continue to thrive. You can learn more about our commitment to sustainable practices here.

With regular, continued use, the wildcrafted actives in Alpyn products can achieve better results on your skin! In addition, all Auto-Glow customers enjoy a 15% savings on their recurring orders.

Create an Alpyn Beauty account if begin a subscription.

You can create an account even after you've ordered or joined the program, using this link: alpynbeauty.com/account/register 

Just be sure to use the same email address you used to place your subscription order.

How to Manage

After you have an Alpyn account, login to your Auto-Glow Subscription Management using this link. You will see several options:

To Change Next Order Date: Select blue link "Change Upcoming Order Date" if you want to change the date of your next subscription order.

To Skip an Upcoming Subscription Order: Select link "Manage upcoming Auto-Glow orders" and then click the red "Skip Order" link for the order(s) you would like to skip.

To Change Products: Select the link "Products in your subscription". Click the blue "Swap product" link to change a product. Select and click the "Save Changes" button to save.

To Add Products to an existing Auto-Glow order: [Note: Adding is not completed in the "Manage My Subscription" area. This is completed on our website after logging in instead.]

Login to our website (see "Create an Account" above if you do not yet have an account). Then navigate to the product you wish to add. Click "Auto-Glow: Save 15%" and you will then see a pink "Add to Existing Subscription" button. Click this button to add the product.

To Change Your Order Frequency please email customer service at clientservice@alpynbeauty.com.

Onward provides Package Protection at checkout with partnered merchants to unlock full package protection and seamless resolution for order issues.

Onward offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Onward and the merchant.

• If your package has not shipped, Onward can refund the Onward premium through the Welcome email you have got which has the refund link.
• If the item has shipped, Onward is already protecting the package and cannot refund you.